Support register
Help with the project record.
Support covers Sitepace accounts, tools, files, subscriptions and service delivery. Construction and regulatory questions must go to the relevant qualified professionals.
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Service support
Find the right route.
01Planner input
How to scope a self-build, extension or renovation brief without asking for engineering advice.
Contact02Plans and diagrams
How to review, adjust and export timelines, snagging, Gantt, Kanban and delivery views.
Contact03Stage recaps
How to choose duration, aspect ratio, captions and audio before creating a progress video.
Contact04Account and billing
How to manage a USD subscription, cancellation, invoice or payment concern.
ContactHours
Monday–Friday, 09:00–17:00 United Kingdom time
Monday–Friday, 09:00–17:00 United Kingdom time
Response aim
Two business days for ordinary support; billing and security concerns are prioritised.
Two business days for ordinary support; billing and security concerns are prioritised.